In accordance with the Law of Ukraine "On consumer protection", the buyer can exchange the product for a similar one or return the money if the following conditions are met:
- No more than 14 days from the date of purchase or receipt by mail;
- Sales receipt saved;
- The product was not in use, kept its presentation and working capacity.
Spare parts and consumables cannot be returned or exchanged.
If the above conditions are met, the seller is obliged to return the money on the day the goods are returned or another period by agreement of the parties, but no later than 7 days (when buying in a store, Article 9, paragraph 3 of the Law "On Protection of Consumer Rights") or 30 days (when purchase in an online store, Art. 12. Clause 4 of the Law "On Protection of Consumer Rights"). The money is refunded in the same way as the payment was made. Shipping and transportation costs are at the expense of the seller.